Swiftlyr ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
Register for an account
Use the App services
Contact us for support
Participate in surveys or promotions
This information may include:
Name and contact information
Profile information
Authentication credentials
Driver license and vehicle information
Employment and background check information
Location Information
Why we collect location data:
To provide navigation and routing services
To track your location during active trips
To match you with nearby ride requests
To provide location-based services and features
To ensure safety and security during trips
Location permissions used:
Precise Location (GPS): Required for accurate navigation and trip tracking
Approximate Location (Network-based): Used for general location services
Background Location: Allows the app to track your location when running in the background during active trips
Device Information
We automatically collect certain information about your device, including:
Device type and model
Operating system version
Unique device identifiers
Mobile network information
App usage statistics
Camera and Storage
Camera Access: Used for document scanning features (driver license, vehicle registration, etc.)
Storage Access: Used to save and retrieve documents and images
How We Use Your Information
We use the information we collect to:
Service Delivery
Provide navigation and routing services
Match drivers with ride requests
Process payments and maintain transaction records
Provide customer support
Send service-related notifications
Safety and Security
Verify driver identity and qualifications
Monitor trips for safety purposes
Investigate incidents and resolve disputes
Comply with legal and regulatory requirements
App Functionality
Maintain and improve app performance
Provide personalized user experience
Send push notifications about trip updates
Enable background services for continuous operation
Analytics and Improvement
Analyze app usage patterns
Improve our services and features
Conduct research and development
Data Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers
We may share information with third-party service providers who assist us in:
Payment processing
Background checks
Navigation services (HERE Technologies)
Cloud storage and hosting
Analytics and crash reporting
Legal Requirements
We may disclose information if required by law or in response to:
Legal processes (subpoenas, court orders)
Government requests
Safety concerns or emergencies
Protection of our rights and property
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
Data Security
We implement appropriate security measures to protect your information, including:
Encryption of sensitive data in transit and at rest
Secure authentication mechanisms
Regular security audits and updates
Limited access to personal information
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
Access and Correction
Request access to your personal information
Request correction of inaccurate information
Update your profile information through the app
Data Portability
Request a copy of your data in a structured format
Deletion
Request deletion of your personal information
Note: Some information may be retained for legal or business purposes
You can manage location permissions through your device settings:
Android
Go to Settings > Apps > Swiftlyr > Permissions > Location
Choose from: Allow all the time, Allow only while using app, or Don't allow
iOS
Go to Settings > Privacy & Security > Location Services > Swiftlyr
Choose from: Never, Ask Next Time, While Using App, or Always
Important: Disabling location services may significantly impact app functionality.
Children's Privacy
Our App is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.
Third-Party Services
Our App integrates with third-party services that have their own privacy policies:
HERE Technologies
Provides mapping and navigation services
Subject to HERE's privacy policy
Data may be processed according to HERE's terms
Data Retention
We retain your information for as long as necessary to:
Provide our services
Comply with legal obligations
Resolve disputes
Enforce our agreements
Location data is typically retained for the duration of active trips and for a reasonable period afterward for safety and support purposes.
Cookies and Tracking
Our App may use cookies and similar tracking technologies to:
Remember your preferences
Provide personalized content
Analyze app usage
Improve user experience
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
Posting the new Privacy Policy in the App
Sending you a notification
Updating the "Last Updated" date
Contact Information
If you have questions about this Privacy Policy, please contact us:
